Satisfaction surveys, applications, feedback, event sign-ups

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Forms & Surveys

Build a form from a template, reach customers with a link or QR code; answers are collected together with the privacy notice and the results show up in a report.

Forms & Surveys lets a business ask its customers questions and collect the answers in an orderly way. You start from a ready-made template or a blank form and build the questions yourself. When you publish, you get a link and a QR code. The customer fills the form in on their phone without creating an account. Every form carries a privacy notice and, if you like, a separate consent box; results appear in the panel as distributions, averages and NPS. The Tech Service customer satisfaction survey uses the same core.

Open account Write to us

Your account opens with Forms & Surveys. It stays open for 15 days, no credit card needed.

How it works

01
Pick a template, build the questions
Start from the satisfaction, NPS, feedback, application or event template; add and reorder questions, set conditional questions.
02
Write the privacy notice and settings
Set the privacy notice, consent box, anonymous mode, closing date and retention period; publish.
03
Share the link or QR code
Create a public link and QR code, or a personal single-use link. You can send it over WhatsApp to one person from your own phone.
04
See the results
Distributions, averages and NPS show in the panel; you download the answers as CSV.

Who it’s for

Any business that wants to measure customer satisfaction
Organisations that collect applications or requests
Teams taking event sign-ups and attendance
Tech service and after-sales teams

Example

A service shop, a satisfaction survey

An illustrative flow; it does not describe a real business.

Day 1
The manager picks the “Customer satisfaction” template: an overall rating, a recommendation question and a note field. They check the privacy notice, set the low-score threshold and publish.
Day 1
They download the QR code of the public link and print it for the counter.
Day 2
A customer scans the code, fills the form in on their phone without an account, reads the privacy notice and ticks the consent box.
Day 2
One customer gives a low score; managers get a notification in the panel.
Month end
The manager sees the average rating and NPS on the results screen and downloads the answers as CSV.

Live today

Building forms

Question types: short and long text, single and multiple choice, rating (1-5), NPS (0-10), date, email, phone, checkbox
Ready-made templates: customer satisfaction, NPS, feedback and suggestions, application form, event registration
Required questions, help text and conditional questions that depend on an earlier answer
Write questions in Turkish, English and Azerbaijani; customers see them in their own language
Every published version is kept unchanged; editing later creates a new version and old answers stay tied to theirs
A form can be closed, reopened or archived; it is not deleted

The form on the customer’s phone

Customers fill it in without logging in, in the phone’s browser; no app needed
A public link and QR code: used by many people; open until the closing date
A personal single-use link: answered once, expires, and you can revoke it any time
Bot protection: request limits and a hidden trap field; the page is closed to search engines
You cannot view the link address again later; copy it or download the QR code when it is created

Privacy and personal data

A privacy notice is required on every form; a draft with your company name is pre-filled, and your business and lawyer finalise it
An optional separate consent box; you can make it required before sending
The notice the customer saw is kept with the answer, tied to its version
Raw IP addresses are not stored
If words for special-category data such as health, religion or ethnicity appear in a form, the panel warns you; publishing needs explicit confirmation
Retention is set between 30 days and 10 years (default 2 years); when it expires, text, email, phone and date answers are deleted and scores and choices stay anonymously for statistics

Results and anonymous surveys

Results screen: average and distribution for rating questions, the NPS score, counts and percentages for choice questions
Answers are listed one by one and download as CSV
Anonymous mode: answers are not linked to anyone, the one-by-one list and CSV are off, and text answers are shown shuffled
Small-group threshold (3 to 50, default 5): results are hidden while responses are below the threshold
The anonymous setting cannot be changed after the first publication

Low scores and Tech Service

Choose the score question and the low-score threshold: below it, form managers get a notification in the panel
In Tech Service, a single-use satisfaction link is created for a delivered work order; the answer shows on the work order
The Tech Service screen summarises the number of answers, the average score, NPS and the number of low scores

Roles and security

Two roles: Form Manager (builds, publishes, creates links) and Results Viewer (results and answers only)
In CSV, cells that Excel could run as formulas are escaped

Works together

Because the blocks share one core, these links work today.

Service & Work Orders
The Tech Service customer satisfaction survey uses the Forms & Surveys core: a link is created for a delivered work order and the answer shows on the work order.

Good to know

Forms & Surveys sends no email, SMS or bulk messages to customers; the business shares the link and QR code by hand, and can send them over WhatsApp to one person from its own phone.
There is no file-upload field; customers cannot attach files or photos to a form.
A form opens as a single page; there are no multi-page forms or calculated scores. Conditional questions work with a single condition.
Notifications come only on a low score and only in the panel; there is no notification for every new response.
Responses past their retention period are anonymised when the form’s results or answers are opened and when a new response arrives; there is no scheduled automatic job, and it can also be run by hand from the panel.
The default privacy notice is a draft; the business is the data controller, and the business and its lawyer finalise the text. This is not legal advice.

The shared core underneath

The same in every block: users, permissions, security and records.

Your own company space: Each company’s data is isolated from others and lives at its own address.
Roles and permissions per app: A separate role per user per app; managers see only their team.
Two-factor authentication: A code sent by email; turned on per company.
Audit log: Who changed what, and when — recorded.
You choose where your data lives: AWS Frankfurt (EU) by default; on request, your own servers (on-prem).
Interface in three languages: English · Turkish · Azerbaijani. Arabic can be added on request.

Next up

Planned, not live yet.

Satisfaction surveys after a service or order in Booking and Menu
Email or SMS invitations to customers who opt in
Embeddable forms and a file-upload field